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Responsible Gaming
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or other rules that determine its outcome. Previous results do not change the odds of a future game, and a losing run does not mean that a win is due. Treat all money used for gambling as an entertainment expense that may be lost.
Before you start, decide how much time and money you can reasonably spend. Only use money left after essential costs such as housing, food, bills, education and other financial commitments have been covered. Do not gamble with borrowed money, money needed for everyday expenses, or funds intended for someone else.
- Set a spending amount before you play and avoid exceeding it.
- Set a time limit and take regular breaks away from the website.
- Never chase losses by increasing your stakes or continuing for longer.
- Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Keep gambling separate from activities that require your full attention, including work, study and caring responsibilities.
- Remember that wins are not income and should not be relied on to pay bills or meet financial goals.
It can also help to keep a personal record of deposits, withdrawals, wins, losses and the time you spend playing. Reviewing this information may give you a clearer view of your gambling behaviour than relying on memory alone.
Tools to help you stay in control
Depending on the account features available, players may be able to use responsible gambling controls to manage their activity. These controls can include deposit limits, loss limits, wagering limits, session reminders, time-outs or temporary account restrictions. The availability and operation of a control may depend on the account, product and applicable requirements.
Set limits before playing
A limit works best when it is chosen before gambling begins. Select an amount and period that fit your personal budget, and consider setting a limit lower than the maximum you could afford to lose. Once a limit is active, do not try to work around it by opening another account, using another payment method or asking another person to gamble on your behalf.
Take a break
A time-out or short break can be useful if gambling is becoming distracting or difficult to manage. During a break, avoid attempting to access the service through another account or device. Use the time to review your spending, speak with someone you trust and decide whether further restrictions are appropriate.
Consider self-exclusion
Self-exclusion is a stronger measure for people who want to stop gambling for a longer period. It may restrict access to an account or gambling service for a selected period or until a further process is completed. If you choose self-exclusion, do not create replacement accounts or ask others to place bets for you. Self-exclusion does not remove the need to manage any separate gambling accounts or services you may use elsewhere.
If you want to apply a limit, take a break or ask about self-exclusion, use the responsible gambling or account support options available on the website. Requests and restrictions may be subject to verification and applicable terms. Where a restriction is requested, allow time for it to be applied and do not continue gambling while waiting for confirmation.
Recognising when gambling may be a problem
Problem gambling can affect anyone, including people who previously felt in control. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or wellbeing. A concern should be taken seriously even if the amount of money involved appears small.
- Spending more time or money gambling than planned.
- Trying to win back money that has been lost.
- Hiding gambling activity, deposits, losses or account statements from family or friends.
- Feeling restless, irritable or anxious when trying to reduce or stop gambling.
- Borrowing money, selling belongings or missing payments because of gambling.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Neglecting work, study, relationships, health or other responsibilities.
- Returning to gambling after deciding to stop.
- Using several accounts, payment methods or services to avoid personal limits.
- Feeling that gambling is no longer enjoyable but continuing anyway.
If any of these signs apply to you, stop gambling and seek support rather than trying to solve the problem through another win. Talk honestly with someone you trust and consider professional help. You do not need to wait until a crisis to ask for assistance, and you do not have to manage the situation alone.
If someone you care about may be experiencing gambling harm, approach the conversation calmly and without judgement. Focus on what you have noticed, listen to their concerns and encourage them to use independent support. Avoid lending money to cover gambling losses or helping them continue gambling.
Support, safety and account responsibility
Australian players can seek confidential information and support from recognised gambling-help services in their state or territory, including Gambling Help Online and other local counselling providers. These services can offer guidance about gambling harm, financial concerns, self-exclusion and support for family members. Searching for the official service website is the best way to find current information and available options.
If gambling is connected with immediate danger, threats, severe distress or thoughts of self-harm, contact emergency services or a crisis support service in Australia without delay. Your immediate safety is more important than any account, balance or gambling activity.
Age and account security
Gambling is restricted to people who meet the applicable legal age and eligibility requirements. Do not allow another person to use your account, and do not use another person's account. Keep login details private and contact account support if you believe your account has been accessed without permission.
Rocket Spin Casino may take steps to protect players and meet applicable legal or regulatory obligations. This may include requesting information, checking account activity, applying restrictions, declining transactions or closing an account where appropriate. Responsible gambling controls are not a substitute for personal budgeting or professional advice.
Please review the website terms and account information for the controls and processes that apply to your account. If you are unsure which option is right for you, choose to stop gambling and seek independent advice. Asking for help is a responsible decision and an important step towards regaining control.